Learner Guide-FBPPPL2002 Work in a socially diverse environment Pre-Order Units of competency SIRXSLS001 Sell

Units of competency SIRXSLS001 Sell to the retail customer SIRXIND001 Work effectively in a service environment SIRXCEG002 Assist with customer difficulties SIRXCEG001 Engage the customer SIRXCEG003 Build customer relationships and loyalty SIRWSLS002 Analyse and achieve sales targets * We can develop additional elective units that are not listed on request (Please contact us for further information)

implement and monitor policy and procedures FNSRSK511 Undertake risk identification FNSRSK512 Assess risks FNSRSK611 Develop and implement risk mitigation plan FNSRSK612 Determine and manage risk exposure strategies Elective units FNSINC513 Identify and apply complex ethical decision making to workplace situations FNSINC514 Apply ethical frameworks and principles to make and act upon decisions BSBOPS502 Manage business operational plans FNSACC521 Provide financial and business performance information * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency CHCPRT001 Identify and respond to children and young people at risk CHCDFV002 Provide support to children affected by domestic and family violence HLTAHW051 Respond to loss

Core units AHCWHS401 Maintain work health and safety processes Elective units AHCBUS407 Cost a project AHCBUS408 Operate within a budget framework AHCCHM403 Prepare safe operating procedures for calibration of equipment AHCCHM404 Develop procedures to minimise risks in the use of chemicals AHCCHM405 Plan and implement a chemical use program AHCIRG435 Determine hydraulic parameters for an irrigation system AHCIRG436 Implement an irrigation-related environmental protection program AHCIRG437 Schedule irrigations AHCIRG442 Supervise irrigation system installation AHCIRG445 Manage surface irrigation systems AHCLSC401 Supervise landscape project works * We can develop additional elective units that are not listed on request (Please contact us for further information)

Learner Guide-FBPPPL2002 Work in a socially diverse environment Pre-Order Units of competency SIRXSLS001 SellOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce