Assessment Kit-CHCFAM009 Facilitate family intervention strategies CHC Core units SITXCCS015 Enhance customer

Core units SITXCCS015 Enhance customer service experiences SITXCCS016 Develop and manage quality customer service practices SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXFIN010 Prepare and monitor budgets SITXGLC002 Identify and manage legal risks and comply with law SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXMGT004 Monitor work operations SITXMGT005 Establish and conduct business relationships SITXWHS007 Implement and monitor work health and safety practices Elective units SITXFSA005 Use hygienic practices for food safety SITHIND008 Work effectively in hospitality service SITHFAB021 Provide responsible service of alcohol SITXCCS012 Provide lost and found services SITHFAB024 Prepare and serve non-alcoholic beverages SITHFAB025 Prepare and serve espresso coffee SITXFSA006 Participate in safe food handling practices SITXFSA007 Transport and store food SITHIND006 Source and use information on the hospitality industr SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM004 Analyse performance of social media and online business tools SIRXOSM006 Develop and manage social media and online strategies BSBTWK501 Lead diversity and inclusion BSBINS401 Analyse and present research information BSBTWK503 Manage meetings BSBSUS511 Develop workplace policies and procedures for sustainability BSBOPS504 Manage business risk * We can develop additional elective units that are not listed on request (Please contact us for further information)

simple informational texts General Electives (3) VU23557 Identify Australian leisure activities VU23235 Recognise and use basic mathematical symbols and processes VU23236 Recognise and interpret safety signs and symbols * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCBIO303 Apply biosecurity measures AHCWHS302 Contribute to workplace health and safety processes AHCWRK320 Apply environmentally sustainable work practices FBPFSY3003 Monitor the implementation of food safety and quality programs FBPOPR2070 Apply quality systems and procedures FBPOPR2074 Carry out manual handling tasks Elective units AHCBIO301 Identify and report signs of unusual disease or pest Group A AHCPHT214 Support horticultural crop harvesting Group A TLIA0015 Organise receival and despatch operations Group B TLIX0013X Maintain stock control and receivals Group B AHCPCM305 Implement a plant nutrition program Group C AHCPMG302 Control plant pests

Core units TAEASS311 Contribute to assessment TAEDEL311 Provide work skill instruction TLIF0025 Follow work health and safety procedures TLIG2007 Work in a socially diverse environment TLII0005 Apply customer service skills Elective Units TLIC0035 Apply low risk motorcycle riding behaviours TLIM0013 Conduct motorcycle rider training TLIM0020 Develop low risk motorcycle riding behaviours in others BSBINS309 Maintain business records * We can develop additional elective units that are not listed on request (Please contact us for further information)

Assessment Kit-CHCFAM009 Facilitate family intervention strategies CHC Core units SITXCCS015 Enhance customerOur assessment resources contain everything you need to begin assessing your learners. Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our assessment resources have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of