LLND Kit-HLTDET001 Construct models AHC Core units SITXCCS015 Enhance customer

Core units SITXCCS015 Enhance customer service experiences SITXCCS016 Develop and manage quality customer service practices SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXFIN010 Prepare and monitor budgets SITXGLC002 Identify and manage legal risks and comply with law SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXMGT004 Monitor work operations SITXMGT005 Establish and conduct business relationships SITXWHS007 Implement and monitor work health and safety practices Elective units SITXFSA005 Use hygienic practices for food safety SITHIND008 Work effectively in hospitality service SITHFAB021 Provide responsible service of alcohol SITXCCS012 Provide lost and found services SITHFAB024 Prepare and serve non-alcoholic beverages SITHFAB025 Prepare and serve espresso coffee SITXFSA006 Participate in safe food handling practices SITXFSA007 Transport and store food SITHIND006 Source and use information on the hospitality industr SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM004 Analyse performance of social media and online business tools SIRXOSM006 Develop and manage social media and online strategies BSBTWK501 Lead diversity and inclusion BSBINS401 Analyse and present research information BSBTWK503 Manage meetings BSBSUS511 Develop workplace policies and procedures for sustainability BSBOPS504 Manage business risk * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units SIRCCCS002 Provide and promote services to pharmacy customers SIRCDIS001 Assist customers with prescriptions SIRCDIS003 Assist in dispensing prescriptions SIRCDIS006 Maintain dispensary stock SIRCDIS007 Administer dispensary computer system and claims SIRCIND001 Work effectively in a community pharmacy SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines SIRCINF001 Use pharmacy practices for infection control HLTWHS001 Participate in workplace health and safety Elective units SIRCCPM001 Assist in managing Pharmacy Medicines and Pharmacist Only Medicines SIRCCPM002 Coordinate a pharmacy quality system SIRCCPM003 Lead and develop pharmacy teams SIRCCPM004 Manage pharmacy sales and service delivery SIRCCPM005 Manage pharmacy premises

Units of competency HLTPOP015 Provide information on smoking and smoking cessation HLTPOP016 Provide interventions to clients who are nicotine dependent HLTPOP014 Assess readiness for and effect behaviour change CHCCCS014 Provide brief interventions * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBLDR414 Lead team effectiveness CPCCBC4002 Manage work health and safety in the building and construction workplace CPCCBC4012 Read and interpret plans and specifications CPCCDE4001 Plan and prepare for activities on demolition sites CPCCDE4002 Plan demolition work to minimise risk to health

LLND Kit-HLTDET001 Construct models AHC Core units SITXCCS015 Enhance customerEmpower Your Learners with Foundational Excellence In todays evolving vocational education and training environment, the identification and support of learners Language, Literacy, Numeracy, and Digital (LLND) skills are crucial for both compliance and learner success. CAQAs LLND Kit is a complete, audit ready assessment and support solution designed to help Registered Training Organisations (RTOs) identify, assess, and strengthen these foundational