Training and Assessment Strategy-BSB30215 Certificate III in Customer Engagement Class Activity Book Elective units BSBHRM602 Manage human

Elective units BSBHRM602 Manage human resources strategic planning BSBINM601 Manage knowledge and information BSBINN601 Lead and manage organisational change BSBINM601 Manage knowledge and information BSBFIM601 Manage finances BSBSUS501 Develop workplace policy and procedures for sustainability BSBMKG506 Plan market research BSBADM502 Manage meetings Additional elective BSBMGT616 Develop and implement strategic plans BSBMGT608 Manage innovation and continuous improvement BSBADV602 Develop an advertising campaign * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units AHCIRG346 Operate pressurised irrigation systems AHCMOM304 Operate machinery and equipment AHCPCM306 Provide information on plants and their culture AHCPGD307 Implement a plant establishment program AHCPGD309 Perform specialist amenity pruning AHCPGD310 Implement a landscape maintenance program AHCPMG301 Control weeds AHCPMG302 Control plant pests

Core units AURAEA002 Follow environmental and sustainability best practice in an automotive workplace AURASA102 Follow safe working practices in an automotive workplace AURATA001 Identify basic automotive faults using troubleshooting processes AURETR115 Inspect

aggressive or abusive customers SIRCIND002 Support the supply of Pharmacy Medicines and Pharmacist Only Medicines * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-BSB30215 Certificate III in Customer Engagement Class Activity Book Elective units BSBHRM602 Manage humanYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.