Learning and Assessment Kit-AURVTG008 Cut and process vehicle and machinery flat laminated glass BSB Core units FNSCRD401 Assess credit

Core units FNSCRD401 Assess credit applications FNSCRD412 Establish and maintain appropriate security options for credit facilities FNSCRD415 Manage overdue customer accounts FNSCUS412 Resolve disputes FNSINC411 Conduct work according to professional practices in the financial services industry FNSORG411 Conduct individual work within a compliance framework FNSRSK411 Apply risk management strategies to own work Electives BSBLDR411 Demonstrate leadership in the workplace BSBLDR414 Lead team effectiveness BSBOPS305 Process customer complaints * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units TAEASS301 Contribute to assessment TAEDEL301 Provide work skill instruction TLIF0025 Follow work health and safety procedures TLIG2007 Work in a socially diverse environment TLII0005 Apply customer service skills Elective units TLIC0033 Apply low risk heavy vehicle driving behaviours TLIF0005 Apply a fatigue risk management system TLIM0011 Conduct heavy vehicle driver training TLIM0018 Develop low risk heavy vehicle driving behaviours in others TLIC3005 Drive heavy combination vehicle BSBINS309 Maintain business records If you require RPL Kits with comprehensive benchmarking

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

Units of competency ICTBWN308 Work safely on live optical fibre installations ICTTEN310 Remove and replace electronic circuit boards in carrier equipment ICTWHS204 Follow work health and safety and environmental policy and procedures ICTCBL322 Install

Learning and Assessment Kit-AURVTG008 Cut and process vehicle and machinery flat laminated glass BSB Core units FNSCRD401 Assess creditOur learner and assessment resources contain everything you need to begin training and assessing your learners. Our learner resources include: Learner Guide PowerPoint Presentation Session Plan Classroom Activities Self Study Guide Our assessment resources include: Assessment Pack (Student) Trainer Assessment Pack (Marking Guide) Mapping for each unit of competency Assessment Record Tools Our learner and assessment resources have been aligned to