SCORM Compliant Package-BSBPMG616 Manage program risk Advanced Diploma Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

development and wellbeing CHCECE043 Nurture creativity in children CHCECE044 Facilitate compliance in an education and care service CHCECE045 Foster positive and respectful interactions and behaviour in children CHCECE046 Implement strategies for the inclusion of all children CHCECE047 Analyse information to inform learning CHCECE048 Plan and implement children’s education and care curriculum CHCECE049 Embed environmental responsibility in service operations CHCECE050 Work in partnership with children’s families CHCPRP003 Reflect on and improve own professional practice Elective Units BSBPEF502 Develop and use emotional intelligence CHCPOL002 Develop and implement policy CHCMGT003 Lead the work team * We can develop additional elective units that are not listed on request (Please contact us for further information)

Core units BSBESB404 Market new business ventures BSBLDR522 Manage people performance BSBLDR602 Provide leadership across the organisation BSBOPS505 Manage organisational customer service BSBSTR601 Manage innovation and continuous improvement FNSINC411 Conduct work according to professional practices in the financial services industry FNSSAM611 Monitor performance of financial products and services in meeting client needs FNSSAM612 Identify and evaluate marketing opportunities in the financial services industry Elective units BSBAUD515 Evaluate and review compliance BSBAUD601 Establish and manage compliance management systems BSBLDR601 Lead and manage organisational change BSBLDR812 Develop and cultivate collaborative partnerships and relationships BSBSTR602 Develop organisational strategies BSBSUS511 Develop workplace policies and procedures for sustainability * We can develop additional elective units that are not listed on request (Please contact us for further information)

procedures and programs to meet legislative requirements FBPFST4004 Perform microbiological procedures in the food industry FBPFST4011 Apply the principles of nutrition to food processing FBPFSY4001 Supervise and maintain a food safety plan FBPTEC4003 Control food contamination and spoilage skills FBPTEC4007 Describe and analyse data using mathematical principles MSL974020 Perform food tests MSMENV472 Implement and monitor environmentally sustainable work practices Elective units FBPAUD4001 Assess compliance with food safety programs FBPAUD4002 Communicate and negotiate to conduct food safety audits FBPAUD4003 Conduct food safety audits FBPCHE5002 Produce acid-coagulated soft cheese FBPCHE5003 Produce a range of rennet-coagulated cheeses FBPCHE5004 Produce acid and heat coagulated cheese FBPFSY3001 Monitor the implementation of quality and food safety programs SIRRFSA001 Handle food safely in a retail environment FBPFST4008 Preserve food in cans or sealed containers FBPFST4009 Label foods according to legislative requirements FBPFST4010 Apply sensory analysis in food processing FBPFST4012 Apply water management principles to the food industry * We can develop additional elective units that are not listed on request (Please contact us for further information)

SCORM Compliant Package-BSBPMG616 Manage program risk Advanced Diploma Core units BSBCUE203 Conduct customer* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.