Unit Knowledge Guide-RIIBEF402D Supervise on-site operations NWP Core units SITXCCS015 Enhance customer

Core units SITXCCS015 Enhance customer service experiences SITXCCS016 Develop and manage quality customer service practices SITXCOM010 Manage conflict SITXFIN009 Manage finances within a budget SITXFIN010 Prepare and monitor budgets SITXGLC002 Identify and manage legal risks and comply with law SITXHRM008 Roster staff SITXHRM009 Lead and manage people SITXMGT004 Monitor work operations SITXMGT005 Establish and conduct business relationships SITXWHS007 Implement and monitor work health and safety practices Elective units SITXFSA005 Use hygienic practices for food safety SITHIND008 Work effectively in hospitality service SITHFAB021 Provide responsible service of alcohol SITXCCS012 Provide lost and found services SITHFAB024 Prepare and serve non-alcoholic beverages SITHFAB025 Prepare and serve espresso coffee SITXFSA006 Participate in safe food handling practices SITXFSA007 Transport and store food SITHIND006 Source and use information on the hospitality industr SIRXOSM002 Maintain ethical and professional standards when using social media and online platforms SIRXOSM004 Analyse performance of social media and online business tools SIRXOSM006 Develop and manage social media and online strategies BSBTWK501 Lead diversity and inclusion BSBINS401 Analyse and present research information BSBTWK503 Manage meetings BSBSUS511 Develop workplace policies and procedures for sustainability BSBOPS504 Manage business risk * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency BSBCMM401 Make a presentation TAEDEL301 Provide work skill instruction * We can develop additional elective units that are not listed on request (Please contact us for further information)

engineering or related environment MEM50001B Classify recreational boating technologies and features MEM50002B Work safely on marine craft MEM50003B Follow work procedures to maintain the marine environment Elective units MEM04018B Perform general woodworking machine operations MEM05003B Perform soft soldering MEM05005B Carry out mechanical cutting MEM05007C Manual heating and thermal cutting MEM05012C Perform routine manual metal arc welding MEM05050B Perform routine gas metal arc welding If you require RPL Kits with comprehensive benchmarking

tools and equipment to preserve biosecurity AHCECR202 Maintain wildlife habitat refuges AHCECR203 Perform basic ecological restoration works AHCECR201 Capture digital media for fieldwork AHCPCM202 Collect

Unit Knowledge Guide-RIIBEF402D Supervise on-site operations NWP Core units SITXCCS015 Enhance customerOur unit knowledge guide supports your learners in understanding the knowledge evidence concepts of the training package. It assists trainers to deliver effective, engaging and compliant classroom or webinar delivery of the qualification unit. The unit knowledge guide is a tool that can be used to help a student extend their learning. It can be effective when students begin to prepare for a summative assessment. Please note: This is not a learner