Training and Assessment Strategy-BSB20215 Certificate II in Customer Engagement TAE Units of competency PSPGEN048 Support

Units of competency PSPGEN048 Support workplace coaching and mentoring PSPGEN053 Provide leadership * We can develop additional elective units that are not listed on request (Please contact us for further information)

health and work practices Elective units BSBSMB304 Determine resource requirements for the micro business BSBSMB403 Market the small business BSBSMB404 Undertake small business planning BSBSMB405 Monitor and manage small business operations BSBSMB406 Manage small business finances SHBBBOS001 Apply cosmetic tanning products * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency SITXCCS006 Provide service to customers SITXCOM002 Show social and cultural sensitivity SITXLAN001 Conduct basic oral communication in a language other than English * We can develop additional elective units that are not listed on request (Please contact us for further information)

service and maintain variable refrigerant flow air conditioning systems UEERA0056 Monitor and adjust refrigeration energy management systems * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-BSB20215 Certificate II in Customer Engagement TAE Units of competency PSPGEN048 SupportYou can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.