Learner Guide-ICTSAS527 Manage client problems PowerPoint Core units BSBCMM211 Apply communication

Core units BSBCMM211 Apply communication skills BSBTEC201 Use business software applications BSBWHS211 Contribute to health and safety of self and others FNSINC311 Work together in the financial services industry Elective units FNSACC323 Perform financial calculations FNSFLT212 Develop and use savings plans FNSFLT213 Develop knowledge of debt and consumer credit BSBTEC302 Design and produce spreadsheets * We can develop additional elective units that are not listed on request (Please contact us for further information)

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Fully mapped to training package requirements The mapping document maps the assessment resources to the training package requirements

Learner Guide-ICTSAS527 Manage client problems PowerPoint Core units BSBCMM211 Apply communicationOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce