SCORM Compliant Package-AHCWRK306 Comply with industry quality assurance requirements NUR Core units Electives * We

Core units Electives * We can develop additional elective units that are not listed on request (Please contact us for further information)

Supports compliance with:

aggressive or abusive customers SIRXCEG009 Manage workplace responses to disrespectful aggressive or abusive customer behaviour

Core units AURAEA004 Manage environmental and sustainability best practice in an automotive workplace AURAMA005 Manage complex customer issues in an automotive workplace AURAMA006 Contribute to planning and implementing business improvement in an automotive workplace BSBFIM501 Manage budgets and financial plans BSBMGT502 Manage people performance BSBWHS501 Ensure a safe workplace Elective units BSBCUS501 Manage quality customer service BSBMGT517 Manage operational plan BSBWOR501 Manage personal work priorities and professional development BSBWOR502 Lead and manage team effectiveness BSBHRM405 Support the recruitment

SCORM Compliant Package-AHCWRK306 Comply with industry quality assurance requirements NUR Core units Electives * We* The full Microsoft Office learner and assessment kit for this unit must be purchased for this pricing.