Learner Guide-FNSPRM611 Monitor and review organisational system compliance with legislation and regulations HLTINFCOV001 Core units BSBCUE203 Conduct customer

Core units BSBCUE203 Conduct customer engagement BSBCUE205 Prepare for work in a customer engagement environment BSBCMM201 Communicate in the workplace Elective units BSBCMM301 Process customer complaints BSBCUS201 Deliver a service to customers BSBITU111 Operate a personal digital device BSBWHS201 Contribute to health and safety of self and others BSBWOR203 Work effectively with others ICTICT103 Use

CPCCCO2013A Carry out concreting to simple forms

health prevention and promotion programs CHCMHS010 Implement recovery oriented approaches to complexity CHCMHS011 Assess and promote social

and enhance the overall quality of the learning experience

Learner Guide-FNSPRM611 Monitor and review organisational system compliance with legislation and regulations HLTINFCOV001 Core units BSBCUE203 Conduct customerOur learner guides contain everything you need to begin training your learners. The learner guides have been aligned to learner cohorts, industry needs and ACSF indicated levels. In order to achieve this, we have conducted: Industry consultation Robust validations Assessment of best practice holistic delivery We provide all documents to you in Microsoft Word format, so you can easily customise them as required. You are free to rebrand and reproduce