Training and Assessment Strategy-UEE21720 Certificate II in Technical Support New Product aggressive or abusive customers SITXINV006

aggressive or abusive customers SITXINV006 Receive

Core units RIICBS203E Safely handle bituminous materials RIICCM201D Carry out measurements and calculations RIICCM203D Read and interpret plans and job specifications RIICCM207D Spread and compact materials manually RIICOM201D Communicate in the workplace RIISAM203D Use hand and power tools RIIWHS201D Work safely and follow WHS policies and procedures Elective units BSBDIV301 Work effectively with diversity RIICBS202E Hand spread asphalt RIICBS207E Take samples of road surfacing materials RIICCM206D Support plant operations RIICRC201D Repair potholes RIISAM204D Operate small plant and equipment * We can develop additional elective units that are not listed on request (Please contact us for further information)

Units of competency MSS405089 Develop a business case for improved energy management MSS405088 Plan

health and work practices Elective Units HLTINF005 Maintain infection prevention for skin penetration treatments Group A: Infection control BSBESB304 Determine resource requirements for new business ventures Group B: General elective units BSBESB401 Research and develop business plans Group B: General elective units BSBESB407 Manage finances for new business ventures Group B: General elective units SHBBNLS012 Apply advanced nail art Group B: General elective units * We can develop additional elective units that are not listed on request (Please contact us for further information)

Training and Assessment Strategy-UEE21720 Certificate II in Technical Support New Product aggressive or abusive customers SITXINV006You can purchase a template to customise it to the needs and requirements of your learner cohort and training organisation. If you want us to customise it for you, please contact us.